What Features to Look For?
Web Based
File Attachments
Email Integration
Time Tracking
Automation
Categorizing and Tagging Tickets
Custom Statuses
Mobile CRM
Round Robin Assignment
Ticket Prioritization
Escalations
SMS Integration
Which Software?

Microsoft Dynamics 365
- Powerful help desk management
- Confidence of Microsoft brand
- Further powerful integration to field services available

ZOHO CRM
- Flexible and easy to use
- Integration with G-suit
- Integration with Facebook
- Integration with Twitter
- Integration with Zoho sales IQ, Zoho forms