Zendesk is a wonderful system designed to meet the unique needs of every business. With the help of this platform, customer interactions taking place over the phone, chat, phone, social media, email and any other channel you can think of, come together in one place. This makes the communication efficient, personal and seamless, which results in productive agents & satisfied customers.
- Integrated Customer Support
Zendesk Support system is a quite simple and allow to track, prioritize & solve customer support tickets.
Live Chat & Messaging feature of Zendesk allow the business to proactively engage with the customers in real-time and in context. This way customers can get the deserved attention.
Zendesk Guide enhances smart self-service and helps the businesses in increasing customer & agent satisfaction, while it also helps to reduce support costs.
Zendesk Talk service enables agents to efficiently help customers over the phone, as part of a seamless omnichannel support experience.
Features & Benefits
Easy & quick resolutions to their issues is what every customer desires. With Zendesk, they experience immense satisfaction as this software offers personalized support when & where they need it, hence keeping the customers happy.
Zendesk offers powerful functions & features to allow businesses to enhance their support operations. The platform is designed to grow & scale, hence it works for the firms of all sizes – from small-scale to big enterprises.
Zendesk allows the businesses to provide required support tools & information to their customers, thus serving them all well.
Analytics tend to be a crucial part of any support provider, and same way at Zendesk you get everything from industry benchmark data to customer intelligence and better context for every interaction.
With Zendesk, businesses can customize their support & configure any workflow. The robust system efficiently handles the most complex businesses, and at the same time is flexible enough to scale with you as you grow.
Flexible & Extensible:
Zendesk as a platform is open, extensible, and flexible. It allows its customers to choose stock features they want, pick from a myriad of pre-built apps from ZenDesk’s apps marketplace, or create something absolutely from scratch using their open APIs.