Zendesk is a wonderful system designed to meet the unique needs of every business. With the help of this platform, customer interactions taking place over the phone, chat, phone, social media, email and any other channel you can think of, come together in one place. This makes the communication efficient, personal and seamless, which results in productive agents & satisfied customers.

Zendesk Solutions:

  • Integrated Customer Support
    Zendesk Support system is a quite simple and allow to track, prioritize & solve customer support tickets.
  • Chat
    Live Chat & Messaging feature of Zendesk allow the business to proactively engage with the customers in real-time and in context. This way customers can get the deserved attention.
  • Guide
    Zendesk Guide enhances smart self-service and helps the businesses in increasing customer & agent satisfaction, while it also helps to reduce support costs.
  • Talk
    Zendesk Talk service enables agents to efficiently help customers over the phone, as part of a seamless omnichannel support experience.

Features & Benefits

Personalized Solution:

Easy & quick resolutions to their issues is what every customer desires. With Zendesk, they experience immense satisfaction as this software offers personalized support when & where they need it, hence keeping the customers happy.

Easy Implementation:

Zendesk offers powerful functions & features to allow businesses to enhance their support operations. The platform is designed to grow & scale, hence it works for the firms of all sizes – from small-scale to big enterprises.

Great Support:

Zendesk allows the businesses to provide required support tools & information to their customers, thus serving them all well.

Analytics:

Analytics tend to be a crucial part of any support provider, and same way at Zendesk you get everything from industry benchmark data to customer intelligence and better context for every interaction.

Robust System:

With Zendesk, businesses can customize their support & configure any workflow. The robust system efficiently handles the most complex businesses, and at the same time is flexible enough to scale with you as you grow.

Flexible & Extensible:

Zendesk as a platform is open, extensible, and flexible. It allows its customers to choose stock features they want, pick from a myriad of pre-built apps from ZenDesk’s apps marketplace, or create something absolutely from scratch using their open APIs.

Learn Why Zendesk should be your First Choice!

What Target Integration can do for you?

Specialized Training

We provide comprehensive training of the product before handing it over to you so you make best out of the product. Our trainers divide chunk training content  into bite-sized pieces: one module per product or service. As, Micro-learning helps our clients process and retain information better, and limiting modules to a single topic can prevent cognitive overload.

Reliable Deployment

Software deployment process is a sequence of related activities for installing an already developed application into its target environment, and bringing it into an executing state. Our experienced  team ensures a reliable deployment of your business critical system and makes sure you get the most out of it by using all the features provided by Microsoft.

Customisation Capabilities

A product is best when it fits your requirement, but when the product is generic you need to modify it for yourself. We help our customers to choose and then tailor the product like they want. More precisely our experienced development team can modify the product best to your advantages by integrating it with more powerful third party applications which when combined in the right way can enhance your productivity.

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