Zoho Desk Price comparison with Features

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day. Multichannel ticket management allows you to be available for your customers, whatever channel of communication they choose—all from one location. And Zia, Zoho Desk’s artificial intelligence, can chat with your customers, provide answers from your self-service knowledge base, and even perform actions for customers like placing or editing an order. Built-in dashboards help you track and improve your service using the most common metrics, or you can get additional statistics by creating your own reports as well. Zoho Desk connects with Zapier, making it easier than ever to automate your customer service. Zapier can automatically trigger workflows in other apps whenever new contacts, tickets, messages, comments, accounts, or agents are created in Zoho Desk. you can also send an email reply, create a ticket, add a comment, or create a contact in Zoho Desk whenever trigger events happen in the other apps you use most.

COMPARISON TABLE:

 ENTERPRISEPROFESSIONALFREE
Pricing (plus tax, as applicable)   
Per Month (Billed Annually)   
In RUPEES₹1,500 /agent/month₹720 /agent/monthFree
In GBP£20 /agent/month£10 /agent/monthFree
In EUROS€25 /agent/month€12 /agent/monthFree
Billed Monthly   
In RUPEES₹1,800 /agent₹900 /agentFree
In GBP£24 /agent£12 /agentFree
In EUROS€30 /agent€15 /agentFree
Agent LimitUnlimitedUnlimited3 Free Agents
Ticket Management   
Agent Collision DetectionYesYesYes
Private Comments within ticketsYesYesYes
Ticket TagsYesYesYes
Work ModesYesYesYes
Advanced SearchYesYesYes
Customer Support Channels   
Email Address for Tracking TicketsUnlimited101
Customer PortalYesYesYes
Web-to-Ticket Form20101
Social Media Platforms (Facebook and Twitter)2 Brands1 Brand
Community ForumsYesYesYes
Phone SupportYesYes
Built-in Live ChatYes
Artificial Intelligence   
Sentiment PredictionsYes
Ticket TaggingYes
Anomaly NotificationsYes
Reply AssistantYes
Zia VoiceYes
Skill BuilderYes
Knowledge Base/Solutions   
Number of Article CategoriesUnlimitedUnlimitedUnlimited
Knowledge Base in Web PortalYesYesYes
Public & Private ArticlesYesYesYes
Convert ticket solutions to ArticlesYesYesYes
Article Image GalleryYesYesYes
Up-voting and down-voting for ArticlesYesYesYes
Article VersioningYesYes
301 RedirectionYesYes
Help Center   
Number of Portal UsersUnlimitedUnlimitedUnlimited
Custom ThemesYesYesYes
Custom WidgetsYesYesYes
Multi-brand Help CenterYes
SEO for Help Center and individual ArticlesYesYesArticles only
Suggested ArticlesYesYesYes
Forum Topic RecommendationsYesYesYes
Knowledge Base Dashboard with Article InsightsYesYesYes
Moderate Community postsYesYesYes
ASAP Plugin and SDKsYesYes
Re-Branding   
Domain MappingYesYesYes
Remote AuthenticationYesYes
Multi-language SupportYesYesYes
Set your Time ZoneYesYesYes
Multi-Department Management   
Number of DepartmentsUnlimited101
All-department view of ticket dataYesYesYes
Helpdesk Automation   
Workflow Rules20/Department/Module10/Department/Module
Time-based Rules15/Department/Module10/Department/Module
Ticket Assignment Rules20 Rules10 Rules
Round-Robin Ticket Assignment Rules5 Rules/Department5 Rules/Department
Macros20/Department/Module10/Department/Module
Notification RulesYesYesYes
Custom Functions using Deluge scriptYes
Active Blueprints per Module201
Common Transitions per Blueprint51
Transitions per Blueprint5010
Fields and Actions per Transition2010
Custom Functions in BlueprintsYes
Service Level Agreements (SLAs)   
Number of SLAs10/Department5/DepartmentPriority-based SLA
Multi-Level EscalationsYesYesSingle Level
Business HoursUnlimitedUnlimited
Holiday ListUnlimited1
Contract Management   
Contract SLAsYes
Help Desk Customization   
Customize your Tabs & FieldsYesYesYes
Custom Email TemplatesYesYesDefault Templates
Ticket TemplatesYes
Custom ViewsYesYesYes
Field LayoutsYesYes
On Hold StatusYesYesYes
Reports & Dashboards   
Custom ReportsYesYes
Standard DashboardsYesYes
Custom DashboardsYesYes
Export Reports to CSV, XLS or PDFYesYesYes
Schedule ReportsYes
Global ReportsYes
Agent Dashboard (Agent Scorecard)YesYesYes
Manager Dashboard (The Headquarters)YesYesYes
Knowledge Base DashboardYesYesYes
Ticket Overview DashboardYesYesYes
Dashboard GalleryYesYesYes
Help Desk Security   
Profiles30152
Roles25052
Field-Level Access ControlYesYes
Data Sharing PermissionYes
Group your agentsYes
    
Add-ons & Integration   
Two-way sync with Zoho CRMYesYes
Integration with Zoho ReportsYesYes
Integration with Zoho BugTrackerYesYes
Integration with Zoho AssistYesYesYes
Integration with Zoho Books and InvoiceYesYes
Integration with Zoho ChatYesYes
Integration with Zoho SalesIQYes
Integration with G SuiteYesYesYes
Zoho Assist Add-on1 Free User1 Free User1 Free User
SMS Add-onYesYes
Integration with Atlassian JiraYesYes
Integration with SlackYesYes
Zoho Marketplace for Zoho Desk   
Public ExtensionsYesYes
Private ExtensionsYesYes
Mobile Edition   
Radar App for ManagersYesYesYes
iPad and iPhone devicesYesYesYes
Android devicesYesYesYes

Zoho Desk is a part of the Zoho suite of cloud-based apps. It was released in 2016, as an addition to Zoho Support help desk software. The tool mostly aims at SMBs. It offers Enterprise pricing plan as well. Zoho Desk has very reasonable pricing and an extensive feature set, which makes it a good value for the money. Naturally, it seamlessly integrates with other Zoho products, including Zoho CRM, which ensures data completeness and synchronization for the benefit of better customer service. Companies like Sears, Intel, Daimler, Essilor, and others use Zoho Desk as their platform.



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