Supply Chain Management System for Cement Manufacturing CompanyManufacturing
For one leading Cement Manufacturing Company, success and double-digit sales growth came with a cost: an overburdened supply chain that threatened to reduce market share.
Dalmia Cement is a pan India based company and faced many shortcomings while executing its operations in Andhra Pradesh.
Customer service is the heart of supply chain management. It is all about providing the right quantity of the right product, to the right place and at the right time. But Dalmia was unable to provide satisfactory customer service to its clients due to lack of information on its inbound and outbound operations.
Dealer/Distributor Relationship Management
It’s important to create, understand, and follow mutually agreed-upon standards. But due to communication gaps and lack of single point of contact, Dalmia’s Dealer/Distributor Relationship Management had to face glitches.
Planning and Risk Management
Changes in the market, like new product launches, global sourcing, political agendas, credit availability, and consumer demand, can give rise to major issues, and these changes can come from almost any direction. Dalmia was losing its grip over the execution of the tasks and had to make some immediate changes to its working scheme.
Target Integration understood Dalmia’s challenges and proposed to operate on a Supply Chain Management Model where Target Integration’s Consultants worked on a project report and proposed the best in class solution to Dalmia
Single-point of Contact
Target Integration facilitated SPOC to ensure that all clients will have the same experience, from the tone of emails to the speed of access to information. A SPOC allows Dalmia to create a simple set of standards for communication, information storage, and time management, creating a consistent client-facing personality.
Target Integration’s Consultant proposed a simple and fast migration solution to help migrate content from files, folders and other databases to VTiger CRM on-premise and on-cloud. Target Integration customised VTiger CRM according to Dalmia’s requirements for an improved supply chain management.
Order Tracking Integration
To perform smooth and efficient tasks, Order tracking Integration is a must. The process helps monitor, order processing, shipping, and communicating it to the customer so they can know what to expect and be aware of any delays. Such as for Dalmia now, they can track the details of the delivery made by the transporter and examine which transporter is the most efficient and lucrative.