What is the Difference Between Zoho CRM and Zoho Bigin?

Zoho CRM is a cloud-based business management platform that offers sales and marketing automation tools with helpdesk, analytics, and customer support functions. From lead generation to scoring, to conversion Zoho CRM ensures proper follow-up to move your leads through the sales pipeline. Zoho CRM helps to convert more leads, engage with customers, and grow their revenue. It is basically a customer relationship management software while Bigin helps growing sales teams close more deals in less time. This software is designed to help the sales team of the organization. Zoho Bigin is ideal for small businesses and will contain some basic measures to track leads and conversions. As your business grows however there might be a number of moving parts and objectives that you are trying to track and measure. 

COMPARISON TABLE:

Features CRM Free Bigin Free CRM Standard Bigin Express
Users 3 1 12$/user/month(Billed Annually) $7/user (Yearly billing) and $9/user (Monthly billing)
Records 5K 500 100K 50K
Leads, Forecasts, Campaigns, Reports No Yes No
File Storage/Org 1 GB 1 GB 1 GB 1 GB
File Storage/User 512 MB/user 512 MB/user
Multiple Pipelines No No 5 5
Custom Dashboards 0 0 10 10
IMAP No No No Yes
Mass Mails 0 0 250/day/org 250/day/org
Email Templates 10 5 100 20
Zoho Mail Add-on No No No Yes
Email Insights No No Yes Yes
Attachments in Email 3 MB 3 MB 10 MB 10 MB
Import Data / Batch 1000 / batch 250 / batch 10,000 / batch 10,000 / batch
Import History Past 60 days Past 60 days Past 60 days Past 60 days
Free Data Backup 0 0 2 / month 2 / month
One Time Data Backup $10 / request $5 / request $10 / request $5 / request
Weekly Data Backup $20 / month $10 / month $20 / month $ 10 / month
Profiles 2 2 5 5
Roles 2 2 5 5
Audit log No No Yes Yes
Unique Fields 0 0 2 / module 2 / module
Custom Fields 0 0 15 20
Custom List Views 5/module 5/module 50/module 20/module
Max Records in List Views 50 50 100 100
Kanban View No No No Yes
Customize Related Lists Tabs No Yes Yes Yes
Workflow Rules 1/module 1/module 6 rules/module, 5 conditions/rule 6 rules/module, 1 condition/rule
Tasks 5 tasks/action 1 task/action 5 tasks/action 3 tasks/action
Email Notifications 5 alerts/action 1 alert/action 5 alerts/action 3 alerts/action
Field Updates 0 1/action 0 3/action
Send Email Notification for email fields in the module No No No No
Send Email Notification for record owners/creators/owner’s manager Yes Yes Yes Yes
Webforms 1/module 1 5/module 5
Approve records Yes Yes Yes Yes
Notify Record Owner No No Yes Yes
Products No No No Yes
Integrations
Zoho Desk Yes Yes Yes Yes
Office 365 No No Yes Yes
Google Contacts & Calendar No No Yes Yes
Tags 0 0 5 tags / record, 20 tags / module 5 tags / record, 20 tags / module
Telephony No Yes Yes Yes
Twitter No No Yes Yes
SalesSignals No No Yes Yes

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