Vtiger Help Desk Price Comparison with Features

Build a comprehensive knowledge base using previous interactions with customers to provide fast answers to most frequently asked questions. Vtiger comes with Help Desk Software for multi-channel customer support to manage cases at scale, and at SLA-speeds for your entire business process. Vtiger Provide 3 important ways that help Your customer support operations, Your team can resolve the customer issue as a customer wants in the preferred channel with a meaningful response. Set your agent on more important task as Help Desk gives them a clear picture of what to focus on while giving them easy access. The help desk provides a platform where support managers can address important issues that need more attention. Vtiger help desk comes with many features with their different version, Please check below features and price table to more about Vtiger help desk.

 

Free Starter Professional
Price
Annual billing

/ user / month

In USD Free for 10 users $10 $20
In INR Free for 10 users 1200 600
Monthly billing

/ user / month

In USD Free for 10 users $14 $28
In INR Free for 10 users 1680 840
Minimum Users 1 1 1
Contact Management
Contacts
Organizations
Profile scoring
Touchpoints
Email Archiving
Custom Lists
Tagging & Tag Cloud
Task & Calendar
Task
Activities, Calls, Events
My Calendar
Shared Calendars
Email Functionality
Email Tracking w/ Real Time Notifications
Email Templates
Related Comments
Contextual Related Lists
Change History
Inbox 1 Shared Mailbox, 1 My Mailbox per user 3 Shared Mailboxes, 1 My Mailbox per user
Support Management
Cases
Knowledge Base
Email to Case (Ticket)
Round-Robin Case Assignment
Organization Matching w/ Email Domain
Assets
Service Contracts
Customer Portal 50 / user 100 / user
SLA Policies 1 1 25
Business Hours 1 1 25
Support Insights
Agent-Level Business Hours
Case Satisfaction Survey
Inventory Management Essentials
Products
Services
Social Integration
Twitter Integration
Twitter Case Capture
Social Interactions w/ Leads & Contacts
Users & Access Control
Organization Hierarchy (Roles)
Field-Level Access Control (Profiles)
User Groups
Global Sharing Rules
Analytics
Pre-Built Reports & Charts
Custom Tabular Reports Unlimited Unlimited
Custom Pivot Reports 10 25
Custom Charts 10 25
Custom Scheduled Reports 10 25
Document Collaboration
Documents
Document Library
Document Sharing 5 / month 5 / month 5 / month
Document Collaboration
Document Consumption Tracking
Google Drive
Dropbox
Document Upload – Max File Size 25 MB 25 MB 25 MB
Conversations
Group inboxes
Phone calls
SMS
Vtiger live chat
Social integration
Internal Collaboration
Direct Messages
Attach Files to Direct Messages
Group Messages
Calendar Notifications
Chat for Internal Collaboration
Marketing Automation
Automatic Email Personalization
Email Template Library
Image Storage
Remove Vtiger Branding from Emails
Integrations
Outlook (Contacts, Calendar, Email)
Google (Contacts, Calendar, Gmail)
SMS Integration
Google Drive
Dropbox
Digital Document Signing
Office 365 (Contacts, Calendar)
Exchange Connector $ $
Customization
Custom Modules 10
Custom Fields (Per Module) 10 total 25 50
Text Area Fields 5 10
Rich Text Fields 2 2
Items Per Picklist 1000 1000
Character Per Picklist Value 100 100
Custom Layouts
Colors for Picklists
Dependent Page Layouts
Print Templates
Logo
Customize Record Numbering
Automation
BCC Email to Archive
Contact Creation from Email
Case Creation from Email
Organization Creation from Email
Smart Alerts & Follow Up Rules
Push Notifications
Workflows 5 25 50
Multipath Workflows 0 2 5
Allowed Actions Per Workflow 5 6 8
Workflow Field Updates
Scheduled Workflows 10 20
Hourly Limits Per Workflow 1 2
Daily Limits Per Workflow 5 10
Assignment Rules
Case Escalation Rules 1 3 Unlimited
Update Notifications (On-Save Alerts)
Webforms
Web to Contact Forms
Web to Case Forms
Web to Organization Forms
Telephony Integration
Plivo
Twilio
Asterisk Integration
Click-to-Dial
Incoming Call Contact Popup
Call Logging
Call Audio Recording
Data Administration
Storage (Higher Of) 1 GB 5 GB or 500 MB / user 7.5 GB or 750 MB / user
Additional Storage (Price / GB / Month) $3 $3 $3
Data Deduplication
Mobile Apps
iOS
Android
Add Ons
Gmail Sidebar for Chrome
Webhooks 250 calls / user (25,000 max / day)
Vtiger Privacy Guard Not Available $ $
Automated Consent Management $ $
At-Rest Sensitive Data Encryption (Leads, Contacts) 5 fields per module 5 fields per module
Access Logs, Auditing & Reports $ $
Automated Data Handling (Record Locking & Erasure) $ $

 

Choosing the right help desk software for business is very important. Vtiger help desk provides you to create cases automatically from your email, webforms, and customer portal. And also Vtiger allows you to define working hours for agents. You can have multiple business hours based on region or other criteria. Target Integration is a premium partner of Vtiger and provides all types of services for All in one, Help Desk and Sales CRM like implementation, support, and integration. Contact Us to know more about the Vtiger product.



Top