Microsoft Dynamics 365 for Customer Service
Microsoft Dynamics 365 for Customer Service comes with a unified platform to ensure context and consistency in delivering customer service with minimum effort. Empower your agents with a single, unified experience on their desktop or mobile device so that no customer goes unsatisfied.
Why Choose Microsoft Dynamics 365 for Customer Service :
- Create and track service levels through SLAs.
- Share information in the knowledge base.
- Track customer issues.
- Record all interactions.
- Create queues and route cases.
- Manage performance and productivity through reports and dashboards.
- Create and schedule services.
- Easy Deployment.
Features & Benefits
Infused Artificial Intelligence
Enhance your communications with embedded intelligence that lets you know when and how customers interact with your emails, so you can be more proactive and responsive in your communications.
Enable end-to-end service engagements across channels on any device. A unified platform ensures context and consistency, delivering personalized service with minimal customer effort.
Empower your agents with a single, unified experience and boost productivity with business processes and workflow, integrated knowledge, SLAs, agent scripting, entitlements and recommendations.
Relevant data empowers every role in the organization to have a positive impact on business outcomes. Insights are displayed through interactive dashboards with powerful data visualization capabilities.
Strengthen Relationship with Customers
Deliver effortless experiences on your customers’ terms, make it easy for agents to meet rising customer expectations. using intelligent guide processes to execute the right action every time.
Access from Anywhere
Keep a tab on your customer’s experience from anywhere you desire. With the software deployed on cloud, you can resolve customer queries on the go. Moreover, on any platform whether it be iOS, Android or Windows.