{"id":63471,"date":"2026-09-28T10:16:40","date_gmt":"2026-09-28T10:16:40","guid":{"rendered":"https:\/\/www.targetintegration.com\/?post_type=case-study&#038;p=63471"},"modified":"2026-09-28T10:16:41","modified_gmt":"2026-09-28T10:16:41","slug":"intelligent-case-management-and-rota-system","status":"publish","type":"case-study","link":"https:\/\/www.targetintegration.com\/en_us\/case-study\/intelligent-case-management-and-rota-system\/","title":{"rendered":"Intelligent case management and rota system"},"content":{"rendered":"<style>\n.ti-cs {\n  --ti-teal: #156c6c;      \/* Primary *\/\n  --ti-navy: #003b56;      \/* Secondary *\/\n  --ti-orange: #f26325;    \/* Third \/ accent *\/\n  --ti-text: #3F474D;      \/* Text *\/\n  --ti-teal-tint: #e8f1f1;\n  --ti-line: #dde3e6;\n  font-family: \"Montserrat\", \"Segoe UI\", Arial, sans-serif;\n  color: var(--ti-text);\n  font-size: 16px;\n  line-height: 1.7;\n  max-width: 1100px;\n  margin: 0 auto;\n}\n.ti-cs *, .ti-cs *::before, .ti-cs *::after { box-sizing: border-box; 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margin-bottom: 6px; }\n.ti-cs__app span { font-size: .92rem; line-height: 1.55; display: block; }\n@media (max-width: 900px) { .ti-cs__apps { grid-template-columns: repeat(2, minmax(0, 1fr)); } }\n@media (max-width: 600px) { .ti-cs__apps { grid-template-columns: 1fr; } }\n<\/style>\n\n<div class=\"ti-cs\">\n\n  <div class=\"ti-cs__intro\">\n    <p class=\"ti-cs__kicker\">Case study: CRM &amp; case management<\/p>\n    <h2>Intelligent case management and rota system for The Appropriate Adult Service<\/h2>\n    <p class=\"ti-cs__sub\">How Target Integration built a secure, bespoke platform that helps TAAS respond faster, stay compliant and support more vulnerable people in police custody with the same team.<\/p>\n    <a class=\"ti-cs__btn ti-cs__btn--primary\" href=\"https:\/\/www.targetintegration.com\/en_us\/contact-us\/\">Speak to an expert<\/a>\n  <\/div>\n\n  <div class=\"ti-cs__grid\">\n\n    <div class=\"ti-cs__main\">\n\n      <section>\n        <h3>About the client<\/h3>\n        <p>Established in 2001, The Appropriate Adult Service (TAAS) is the largest single provider of Appropriate Adult services in the country. Its role is to safeguard the rights and welfare of vulnerable people in police custody, including young people and adults with mental health needs.<\/p>\n        <p>An Appropriate Adult supports and advises the individual while they are in custody and helps them communicate with the police. Every request is time-critical and subject to strict statutory and contractual requirements.<\/p>\n      <\/section>\n\n      <section>\n        <h3>The challenge<\/h3>\n        <p>TAAS needed to coordinate a large network of volunteers across multiple police stations and contracts, often at short notice. Its existing processes created real pressure:<\/p>\n        <ul class=\"ti-cs__list\">\n          <li><strong>Manual coordination:<\/strong> matching available volunteers to urgent requests was time-consuming<\/li>\n          <li><strong>Slow response times:<\/strong> delays put statutory response targets at risk<\/li>\n          <li><strong>Complex compliance:<\/strong> each contract had its own requirements and reporting obligations<\/li>\n          <li><strong>Sensitive data:<\/strong> information about vulnerable individuals needed the highest level of security and accountability<\/li>\n        <\/ul>\n      <\/section>\n\n      <section>\n        <h3>The solution<\/h3>\n        <p>Target Integration designed and developed a bespoke Case Management and Rota System built on the Laravel framework, chosen for its flexibility and scalability. The platform brings bookings, volunteers, referrals and reporting into one secure system.<\/p>\n        <div class=\"ti-cs__caps\">\n          <div class=\"ti-cs__cap\"><strong>Intelligent volunteer matching<\/strong><span>A real-time rota matches volunteers by availability, location and skills.<\/span><\/div>\n          <div class=\"ti-cs__cap\"><strong>Dynamic case workflows<\/strong><span>Each case type follows the right process and level of support.<\/span><\/div>\n          <div class=\"ti-cs__cap\"><strong>Security and compliance<\/strong><span>Encryption, role-based access and full audit trails protect sensitive data.<\/span><\/div>\n          <div class=\"ti-cs__cap\"><strong>Flexible form builder<\/strong><span>Staff create and update digital referral forms without developer support.<\/span><\/div>\n          <div class=\"ti-cs__cap\"><strong>Reporting and monitoring<\/strong><span>Detailed data to evidence contract delivery and service performance.<\/span><\/div>\n          <div class=\"ti-cs__cap\"><strong>Automated data archiving<\/strong><span>Scheduled archiving keeps the live system fast, with a safety window before permanent deletion.<\/span><\/div>\n        <\/div>\n      <\/section>\n\n      <section>\n        <h3>The outcome<\/h3>\n        <ul class=\"ti-cs__list\">\n          <li>Faster response times, improving compliance with statutory targets<\/li>\n          <li>Significant time savings on day-to-day administration<\/li>\n          <li>100% compliance with contract and legal requirements<\/li>\n          <li>Higher volunteer satisfaction through simpler, mobile-friendly booking<\/li>\n          <li>Capacity to handle more cases with the same staff<\/li>\n          <li>Lower ongoing development costs, as staff can adapt forms themselves<\/li>\n        <\/ul>\n      <\/section>\n\n      <section>\n        <h3>Where else this approach works<\/h3>\n        <p>The same combination of case management, rota scheduling and secure data handling applies wherever people, cases and compliance meet.<\/p>\n        <div class=\"ti-cs__apps\">\n          <div class=\"ti-cs__app\"><strong>Healthcare<\/strong><span>Community health visits, crisis response teams, referrals and care pathways.<\/span><\/div>\n          <div class=\"ti-cs__app\"><strong>Social services<\/strong><span>Family support, safeguarding, adult social care and youth services.<\/span><\/div>\n          <div class=\"ti-cs__app\"><strong>Local authorities<\/strong><span>Homelessness outreach, housing casework and multi-agency coordination.<\/span><\/div>\n          <div class=\"ti-cs__app\"><strong>Emergency response<\/strong><span>Rapid deployment by skills and location, plus inter-agency coordination.<\/span><\/div>\n          <div class=\"ti-cs__app\"><strong>Legal and justice<\/strong><span>Court support, pro bono matching and interpreter scheduling.<\/span><\/div>\n          <div class=\"ti-cs__app\"><strong>Charity and education<\/strong><span>Volunteer rotas, befriending, tutoring and SEN interventions.<\/span><\/div>\n        <\/div>\n      <\/section>\n\n      <section class=\"ti-cs__callout\">\n        <h3>Why this matters for public sector organisations<\/h3>\n        <p>Public services increasingly rely on coordinating staff, volunteers and partners around time-critical, sensitive cases. Manual rotas, spreadsheets and email make that slower, riskier and harder to evidence.<\/p>\n        <p>This project shows how Target Integration builds secure, compliant case management systems that speed up response and free teams to focus on the people they support, available through established public sector procurement frameworks.<\/p>\n      <\/section>\n\n    <\/div>\n\n    <aside class=\"ti-cs__facts\" aria-label=\"Project summary\">\n      <h3>At a glance<\/h3>\n      <dl>\n        <dt>Client<\/dt>\n        <dd>The Appropriate Adult Service (TAAS)<\/dd>\n        <dt>Sector<\/dt>\n        <dd>Criminal justice and social support<\/dd>\n        <dt>Solution<\/dt>\n        <dd>Bespoke Case Management and Rota System<\/dd>\n        <dt>Services<\/dt>\n        <dd>Consulting, custom software development, implementation, ongoing support<\/dd>\n        <dt>Technology<\/dt>\n        <dd>Laravel (PHP)<\/dd>\n        <dt>Capability<\/dt>\n        <dd>CRM &amp; case management, rota scheduling, secure data management<\/dd>\n      <\/dl>\n    <\/aside>\n\n  <\/div>\n\n  <div class=\"ti-cs__cta\">\n    <div>\n      <h3>Coordinating cases, staff or volunteers manually?<\/h3>\n      <p>Let&#8217;s map one of your processes and show where a connected, secure system could speed up your response.<\/p>\n    <\/div>\n    <div class=\"ti-cs__btns\">\n      <a class=\"ti-cs__btn ti-cs__btn--primary\" href=\"https:\/\/bookings.cloud.microsoft\/book\/FreeConsultationFromSharePointExperts@targetintegration.com\/?ismsaljsauthenabled=true\">Book a Digital Process Diagnostic<\/a>\n      <a class=\"ti-cs__btn ti-cs__btn--ghost\" href=\"https:\/\/bookings.cloud.microsoft\/book\/FreeConsultationFromSharePointExperts@targetintegration.com\/?ismsaljsauthenabled=true\">Book a call<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"featured_media":63473,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"client":[1196],"industry":[1195],"class_list":["post-63471","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","client-rayal","industry-wholesale-distribution"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Intelligent case management and rota system - Target Integration<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.targetintegration.com\/en_us\/case-study\/intelligent-case-management-and-rota-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intelligent case management and rota system - Target Integration\" \/>\n<meta property=\"og:description\" content=\"Case study: CRM &amp; case management Intelligent case management and rota system for The Appropriate Adult Service How Target Integration built a secure, bespoke platform that helps TAAS respond faster, stay compliant and support more vulnerable people in police custody with the same team. 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