{"id":63508,"date":"2026-10-05T14:09:31","date_gmt":"2026-10-05T14:09:31","guid":{"rendered":"https:\/\/www.targetintegration.com\/?post_type=case-study&#038;p=63508"},"modified":"2026-10-05T14:09:32","modified_gmt":"2026-10-05T14:09:32","slug":"pier-uk","status":"publish","type":"case-study","link":"https:\/\/www.targetintegration.com\/en\/case-study\/pier-uk\/","title":{"rendered":"Connected job management and field operations for Pier UK"},"content":{"rendered":"\n<style>\n.ti-cs {\n  --ti-teal: #156c6c;      \/* Primary *\/\n  --ti-navy: #003b56;      \/* Secondary *\/\n  --ti-orange: #f26325;    \/* Third \/ accent *\/\n  --ti-text: #3F474D;      \/* Text *\/\n  --ti-teal-tint: #e8f1f1;\n  --ti-line: #dde3e6;\n  font-family: \"Montserrat\", \"Segoe UI\", Arial, sans-serif;\n  color: var(--ti-text);\n  font-size: 16px;\n  line-height: 1.7;\n  max-width: 1100px;\n  margin: 0 auto;\n}\n\n.ti-cs *, .ti-cs *::before, .ti-cs *::after { box-sizing: border-box; }\n\n.ti-cs h2,\n.ti-cs h3 {\n  font-family: inherit;\n  color: var(--ti-navy);\n  font-weight: 700;\n  line-height: 1.25;\n  margin: 0 0 .6em;\n}\n\n.ti-cs p { margin: 0 0 1em; 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field operations<\/p>\n\n    <h2>Connected job management and field operations for Pier UK<\/h2>\n\n    <p class=\"ti-cs__sub\">\n      How Target Integration transformed an inherited Zoho environment into a connected operational platform supporting 10,000+ jobs and more than 80 field operators.\n    <\/p>\n\n    <a class=\"ti-cs__btn ti-cs__btn--primary\"\n       href=\"https:\/\/www.targetintegration.com\/contact-us\">\n      Speak to an expert\n    <\/a>\n  <\/div>\n\n\n  <!-- MAIN GRID -->\n  <div class=\"ti-cs__grid\">\n\n    <div class=\"ti-cs__main\">\n\n      <!-- ABOUT -->\n      <section>\n        <h3>About the client<\/h3>\n\n        <p>\n          Pier UK operates in the vacuum excavation sector, providing specialist services that use non-destructive excavation techniques around underground utilities and infrastructure.\n        <\/p>\n\n        <p>\n          Its operation requires close coordination between customer accounts, Sales, the Hire Desk, vehicles, field operators and Finance. With multiple teams involved from quotation through to job completion and invoicing, reliable information flow is essential.\n        <\/p>\n      <\/section>\n\n\n      <!-- CHALLENGE -->\n      <section>\n        <h3>The challenge<\/h3>\n\n        <p>\n          Target Integration inherited an existing Zoho environment originally developed by another provider. Several important processes were already in place, but the wider ecosystem was not working together as reliably as Pier UK needed:\n        <\/p>\n\n        <ul class=\"ti-cs__list\">\n\n          <li>\n            <strong>HR onboarding:<\/strong>\n            the employee onboarding workflow was not working as expected and needed to be redesigned.\n          <\/li>\n\n          <li>\n            <strong>Disconnected processes:<\/strong>\n            information was not flowing seamlessly from CRM and Sales Orders into the custom application used by the Hire Desk.\n          <\/li>\n\n          <li>\n            <strong>Resource planning:<\/strong>\n            the Hire Desk needed better visibility of bookings, operator availability and vehicle assignments.\n          <\/li>\n\n          <li>\n            <strong>Manual administration:<\/strong>\n            teams were relying on unnecessary intervention and repeated data entry as jobs moved through the process.\n          <\/li>\n\n          <li>\n            <strong>Field communication:<\/strong>\n            operators needed a reliable mobile application for receiving and managing job information.\n          <\/li>\n\n        <\/ul>\n      <\/section>\n\n\n      <!-- SOLUTION -->\n      <section>\n        <h3>The solution<\/h3>\n\n        <p>\n          Rather than replacing Pier UK&#8217;s existing investment, Target Integration assessed the environment, resolved problem areas and progressively developed the platform around the way the business operates. Zoho CRM, Creator, Books, People and Flow now work together to connect sales, bookings, scheduling, field operations, HR and invoicing.\n        <\/p>\n\n        <div class=\"ti-cs__caps\">\n\n          <div class=\"ti-cs__cap\">\n            <strong>Connected sales-to-booking workflow<\/strong>\n            <span>\n              Approved quotations progress into Sales Orders, with the corresponding booking created in the Hire Desk application through automated workflows.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__cap\">\n            <strong>Planning and scheduling<\/strong>\n            <span>\n              Custom Planning Sheets and Weekly Planning Sheets give the Hire Desk a clearer view of bookings, vehicles and upcoming work.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__cap\">\n            <strong>Driver calendar<\/strong>\n            <span>\n              A dedicated calendar provides visibility of operator availability and assignments, helping the Hire Desk allocate resources more efficiently.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__cap\">\n            <strong>Mobile operator application<\/strong>\n            <span>\n              The existing mobile application was enhanced, updated for newer Android versions and published through the Google Play Store.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__cap\">\n            <strong>RAMS and workflow automation<\/strong>\n            <span>\n              Automated workflows generate important job documentation and move information through the process with less manual intervention.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__cap\">\n            <strong>Automated invoicing<\/strong>\n            <span>\n              Completed jobs can progress towards invoicing with minimal re-entry of data, supported by functionality including Bulk Job Invoicing.\n            <\/span>\n          <\/div>\n\n        <\/div>\n      <\/section>\n\n\n      <!-- OUTCOME -->\n      <section>\n        <h3>The outcome<\/h3>\n\n        <ul class=\"ti-cs__list\">\n\n          <li>\n            More than <strong>10,000 bookings and jobs<\/strong> processed through the platform.\n          <\/li>\n\n          <li>\n            More than <strong>80 operators<\/strong> currently using the mobile application.\n          <\/li>\n\n          <li>\n            Faster and more structured scheduling for the Hire Desk.\n          <\/li>\n\n          <li>\n            Less duplicate data entry between CRM, bookings and operational systems.\n          <\/li>\n\n          <li>\n            Better communication between Sales, the Hire Desk and field operators.\n          <\/li>\n\n          <li>\n            Reduced manual intervention through automated workflows and blueprints.\n          <\/li>\n\n          <li>\n            Better visibility of jobs, resources and operator availability.\n          <\/li>\n\n          <li>\n            A more consistent process from customer quotation through to completed job and invoice.\n          <\/li>\n\n        <\/ul>\n      <\/section>\n\n\n      <!-- WHERE ELSE -->\n      <section>\n        <h3>Where else this approach works<\/h3>\n\n        <p>\n          The same combination of CRM, scheduling, mobile workforce management and automation applies wherever businesses need to coordinate customers, jobs, people and resources in the field.\n        <\/p>\n\n        <div class=\"ti-cs__apps\">\n\n          <div class=\"ti-cs__app\">\n            <strong>Plant &amp; equipment hire<\/strong>\n            <span>\n              Bookings, equipment availability, operators, job sheets and invoicing.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__app\">\n            <strong>Construction services<\/strong>\n            <span>\n              Site scheduling, workforce allocation, compliance documents and customer management.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__app\">\n            <strong>Utilities<\/strong>\n            <span>\n              Field workforce allocation, service jobs, asset information and job completion.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__app\">\n            <strong>Facilities management<\/strong>\n            <span>\n              Service requests, engineer scheduling, mobile job updates and billing.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__app\">\n            <strong>Transport &amp; logistics<\/strong>\n            <span>\n              Drivers, vehicles, bookings, resource planning and operational reporting.\n            <\/span>\n          <\/div>\n\n          <div class=\"ti-cs__app\">\n            <strong>Field service<\/strong>\n            <span>\n              Customer requests, technician allocation, mobile workflows and automated invoicing.\n            <\/span>\n          <\/div>\n\n        <\/div>\n      <\/section>\n\n\n      <!-- CALLOUT -->\n      <section class=\"ti-cs__callout\">\n\n        <h3>Why this matters for field service businesses<\/h3>\n\n        <p>\n          Field service businesses often rely on Sales, operations, mobile teams and Finance to move the same job through several different stages. When those stages depend on disconnected systems, manual handovers or duplicate data entry, delays and errors quickly build up.\n        <\/p>\n\n        <p>\n          Pier UK&#8217;s project shows how Target Integration can improve an existing business platform rather than replacing it \u2014 connecting CRM, scheduling, mobile operations and invoicing into a process that is easier to manage and capable of supporting thousands of jobs.\n        <\/p>\n\n      <\/section>\n\n    <\/div>\n\n\n    <!-- AT A GLANCE -->\n    <aside class=\"ti-cs__facts\" aria-label=\"Project summary\">\n\n      <h3>At a glance<\/h3>\n\n      <dl>\n\n        <dt>Client<\/dt>\n        <dd>Pier UK<\/dd>\n\n        <dt>Sector<\/dt>\n        <dd>Vacuum excavation<\/dd>\n\n        <dt>Solution<\/dt>\n        <dd>Connected Job Management and Field Operations Platform<\/dd>\n\n        <dt>Services<\/dt>\n        <dd>\n          Zoho consulting, custom development, workflow automation, mobile application development, ongoing support\n        <\/dd>\n\n        <dt>Technology<\/dt>\n        <dd>\n          Zoho CRM, Creator, Books, People and Flow\n        <\/dd>\n\n        <dt>Capability<\/dt>\n        <dd>\n          CRM &amp; booking management, workforce scheduling, mobile operations, HR workflows and invoicing automation\n        <\/dd>\n\n      <\/dl>\n\n    <\/aside>\n\n  <\/div>\n\n\n  <!-- CTA -->\n  <div class=\"ti-cs__cta\">\n\n    <div>\n      <h3>Still coordinating jobs, operators and vehicles manually?<\/h3>\n\n      <p>\n        Let&#8217;s map one of your processes and show where a connected system could reduce administration, improve visibility and keep information moving between teams.\n      <\/p>\n    <\/div>\n\n    <div class=\"ti-cs__btns\">\n\n      <a class=\"ti-cs__btn ti-cs__btn--primary\"\n         href=\"https:\/\/bookings.cloud.microsoft\/book\/FreeConsultationFromSharePointExperts@targetintegration.com\/?ismsaljsauthenabled=true\">\n        Book a Digital Process Diagnostic\n      <\/a>\n\n      <a class=\"ti-cs__btn ti-cs__btn--ghost\"\n         href=\"https:\/\/bookings.cloud.microsoft\/book\/FreeConsultationFromSharePointExperts@targetintegration.com\/?ismsaljsauthenabled=true\">\n        Book a call\n      <\/a>\n\n    <\/div>\n\n  <\/div>\n\n<\/div>\n","protected":false},"featured_media":63509,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"client":[1326],"industry":[1328,1327,1330],"class_list":["post-63508","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","client-pier-uk","industry-civil-engineering","industry-construction","industry-utilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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