Comparison of Zoho CRM Versions, Zoho CRM Pricing

With Zoho CRM, you can connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media. SalesSignals notifies you when a hot prospect is browsing your site, reading your email campaign, or engaging with your brand on social media. You can bring all your channels together in an organized timeline, and reach out to every prospect. You can see your emails organized according to the CRM pipeline, and respond to the customers who matter most with Zoho SalesInbox. Also, you can contact customers over the phone inside CRM, with a single click. Understand what people are saying about your brand, and capture leads from social media into your CRM. Get Zia on the line, or online. Through call or chat, ask her for record info, reports, or to add new data to CRM. Zia forms trends for the activities that go into every sale to predict future irregularities in sales trends. Zia monitors automation and offers suggestions to correct the workflows that run your sales process. Analyse the tone of your customers from their emails to craft the best response and make the best pitch. Contact customers when they’re likely to answer calls or check emails by setting reminders for Zia’s suggestions. Keep your data up to date with your customer base’s demographics, phone numbers, and social media accounts.

COMPARISON TABLE:

 FREESTARTERSTANDARDPROFESSIONALENTERPRISE
Pricing (plus tax, as applicable)
Per Month (Billed Annually)
In RUPEESFree for 3 users₹500/user/month₹720/user/month₹1,200/user/month₹2,100/user/month
In DOLLARSFree for 3 users$12/user/month$20/user/month$35 user/month
In GBPFree for 3 users£10/user/month£16/user/month£30/user/month
In EUROSFree for 3 users€12/user/month€20/user/month€35/user/month
Billed Monthly

 

In RUPEESFree for 3 users₹600/user₹1,080/user₹1,800/user₹2,700/user
In DOLLARS
In GBPFree for 3 users£14/user£24/user£36/user
In EUROSFree for 3 users€18/user€30/user€45/user
LeadsYesYesYesYesYes
ContactsYesYesYesYesYes
AccountsYesYesYesYesYes
DealsYesYesYesYesYes
Tasks, events, call log, and notesYesYesYesYesYes
CRM viewsYesYesYesYesYes
Sales forecastingYesYesYesYes
BCC dropbox for emailYesYes
Email insightsYesYesYes
MacrosYesYes
Multiple currenciesYes
Contextual custom related listsYes
SalesSignalsYesYes
Advanced filtersYesYesYesYesYes
Scoring rules10 rules/module20 rules/module30 rules/module
RemindersYesYesYesYes
Email parserYes
Email Association with DealsYesYes
PRODUCT CUSTOMIZATION
Page customizationYesYesYesYesYes
Rename tabsYesYesYesYesYes
Custom fields5 fields/module10 fields/module155 fields/module (Note: Activities module has only 140 fields)310 fields/module (Note: Activities module has only 230 fields)
Picklist history trackingYes
Custom links10/module10/module
Web tabs25
Custom modules50 modules
Custom buttons50/module
SandboxYes
Page layouts3/module
Canvas view3 views/module/org. with every user license
Layout Rules10/layout
Validation Rules5 rules/layout10 rules/layout
Subforms2/module
TranslationsYes
Reporting HierarchyYes
Multi-select Lookup2/module
Unique fields2 fields/module2 fields/module2 fields/module
Custom list views5/module50/module50/moduleUnlimitedUnlimited
Tab groups10 groups10 groups25 groups
WORKFLOW MANAGEMENT
Workflow rules1 rule/module2 rules/module

2 conditions/rule

6 rules/module

5 conditions/rule

20 rules/module

5 conditions/rule

50 rules/module

10 conditions/rule

Email Notification5 emails/rule

50 emails/ User License

150 emails/ Day

5 emails/rule

50 emails/ User License

5000 emails/ Day

5 emails/rule

100 emails/ User License

5000 emails/ Day

5 emails/rule

200 emails/ User License

5000 emails/ Day

5 emails/rule

300 emails/ User License

5000 emails/ Day

Task Action5/action5/action5/action5/action5/action
Field update Action3 updates/action3 updates/action
Webhook Action1/action

10000 calls/day or 100 calls/user license/day

Limit applicable for the org. (whichever is lower)

1/action

20000 calls/day or 500 calls/user license/day

Limit applicable for the org. (whichever is lower)

Convert ActionYesYesYes
Functions using Deluge script1 Instant Action and 5 Scheduled Actions per Rule
Scheduled Actions5/workflow rule
Approval processYes
Assignment rules20 rules & 20 rule entries20 rules & 50 rule entries
SchedulesYes
Case escalation rulesYes
PROCESS MANAGEMENT
Active Blueprints320
Common Transition per Blueprint25
Transition per Blueprint10100
Field count during Transition410
ARTIFICIAL INTELLIGENCE (ZIA)
Lead Conversion PredictionYes
Deal Closure PredictionYes
Data EnrichmentPaid Extension
Zia VoiceYes
Zia ReminderYes
Best time to contactYes
Macro suggestionYes
Zia Intelligence for AutomationYesYesYes
REPORTS
Standard reportsYesYesYesYesYes
Custom reports25100UnlimitedUnlimited
Schedule reports5 Schedulers/user Maximum 100 schedulers/day.20 Schedulers/user Maximum 100 schedulers/day.20 Schedulers/user Maximum 100 schedulers/day.20 Schedulers/user Maximum 100 schedulers/day.
ANALYTICS
ChartsYesYesYesYesYes
KPIYesYesYesYes
FunnelsYes
Target MeterYes
ComparatorYes
Anomaly Detectors (Powered by Zia)10 trends
Standard dashboardsYesYesYesYes
Custom dashboards3 Dashboards10 DashboardsUnlimitedUnlimited
SOCIAL
Enrich data with Twitter profileYesYesYesYes
Enrich data with Facebook profileYesYesYesYes
Social tab1 Brand1 Brand1 Brand2 Brands
Automated Lead Generation from social mediaYesYesYesYes
Social interaction with leads/contactsYesYesYesYes
Social LiteYesYesYesYes
MARKETING AUTOMATION
Email templates1025100UnlimitedUnlimited
Email opt-outYesYesYesYesYes
Website visitor trackingYesYesYesYesYes
Mass email250 emails/day250 emails/day500 emails/day1000 emails/day
Marketing campaignsYesYesYesYes
Auto-responders3 autoresponders
Zoho CRM for Google AdsYesYes
WEB FORMS
Web-to-lead form1 form/module2 form/module5 form/module10 form/module20 form/module
Web-to-contact form1 form/module2 form/module5 form/module10 form/module20 form/module
Web-to-case formYesYes
Notify ownerYesYesYesYes
TEAM COLLABORATION
GamescopeYesYes
CalendarYesYesYesYesYes
Calendar sync through CalDAVYesYesYesYes
Calendar BookingYesYesYesYes
Status updatesYesYesYesYesYes
Direct messagesYesYesYesYesYes
Attach files to feedsYesYesYesYesYes
Follow-up rulesYesYesYesYesYes
Groups for team collaborationYesYesYesYes
Tagging5 tags/record

20 tags/module

10 tags/record

60 tags/module

10 tags/record

100 tags/module

INVENTORY MANAGEMENT
ProductsYesYes
Price booksYesYes
Sales quotesYesYes
Sales ordersYesYes
InvoicesYesYes
VendorsYesYes
Purchase ordersYesYes
CUSTOMER SUPPORT
CasesYesYes
SolutionsYesYes
Web-to-case form10 forms/module20 forms/module
Business hoursYesYesYesYesYes
USER PORTAL
PortalsYes
DOCUMENT LIBRARY
Folder sharingYesYesYesYesYes
Attach documentsYesYesYesYesYes
File versioningYesYesYesYesYes
ReviewsYesYesYesYesYes
FILE STORAGE
Free storage/org1 GB1 GB1 GB1 GB1 GB
Free storage/user license512 MB512 MB512 MB1 GB
Additional storage₹240/month/5GB₹240/month/5GB₹240/month/5GB₹240/month/5GB
DATA ADMINISTRATION
Data storage (all modules)5,000 records (10 MB approx)10,000 records (20 MB approx)100,000 records (200 MB approx)2.5 Million records (5GB)5 Million records (10GB)
Import data (per batch)100010,00010,00020,00030,000
Export module dataYesYesYesYesYes
Data backup1 backups/month2 backups/month2 backups/month2 backups/month
Data backup₹600/request₹600/request₹600/request₹600/request₹600/request
De-duplicate dataYesYes
Import historyPast 60 daysPast 60 daysPast 60 daysPast 60 daysPast 60 days
SECURITY ADMINISTRATION
Profiles2351525
Organizational hierarchy (Roles)23510250
Field-level securityYesYes
Data sharing rules15 rules/module
Groups203050
Record-level sharingYes
Data Encryption (EAR)Yes
Territory management150 territories
Audit LogsYesYesYesYes
Allowed IPsYesYesYesYes
CATALYST
Mobile AppsYes
Mobile Device ManagementYes
Web AppsYes
ADD-ONS & INTEGRATIONS **
CRM Marketplace (Extensions for Zoho CRM)YesYesYes
Zoho PhoneBridge for Call CentersYesYesYesYes
Integration with Zoho MotivatorYesYesYesYesYes
Integration with Zoho CampaignsYesYesYesYesYes
Integration with Zoho AnalyticsYesYesYesYesYes
Integration with Zoho ProjectsYesYesYesYesYes
Integration with Zoho SalesIQYesYesYesYesYes
Integration with Zoho DeskYesYesYesYesYes
Integration with Zoho CliqYesYesYesYes
Integration with Zoho SurveyYesYesYesYesYes
Integration with Zoho SocialYesYesYesYes
Integration with Zoho FormsYesYesYesYes
Zoho Mail Add-onYesYes
Zoho Writer Add-onYesYes
Zoho Finance Suite IntegrationYesYes
Zoho Webinar IntegrationYes
Zoho Backstage IntegrationYes
Plug-in for Microsoft OutlookYesYes
Plug-in for Microsoft OfficeYesYes
Integration with Zoho CreatorYes
Slack IntegrationYesYesYesYes
Zoho SalesInboxYes
INTEGRATION WITH GOOGLE APPS
Zoho CRM contextual gadget for GmailYesYesYesYesYes
Export events to Google CalendarYesYesYesYesYes
Export to Google TasksYesYesYesYesYes
Zoho CRM web forms for Google Sites1/module1/module10/module20/module
Synchronize Google CalendarYesYesYesYes
Synchronize Google ContactYesYesYesYes
DEVELOPER TOOLS
Mobile SDKYes
WidgetsYes
ConnectionsYes
API5000 credits/day/org.100000 credits/day/org.***100000 credits/day/org.***200000 credits/day/org.***500000 credits/day/org.***
SUPPORT
BasicYesYesYesYesYes
ClassicYesYesYesYes
PremiumPaidPaidPaidPaid
EnterprisePaidPaidPaidPaid

The more your business grows, the more you need to know. Measure the performance of every sales activity, and break up quotas into achievable targets with Zoho CRM’s reports, analytics, and forecasts. You can get real-time reporting gives you insight into a variety of metrics such as sales trends, marketing campaigns, activity reports, and team performance. you can also create dashboards, analyze trends, stay on top of your key performance indicators, and know where you stand on your targets.



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