Techno Functional Role on Dynamics 365

Target Integration has development offices in Ireland, Greece and India and sales offices in the United Kingdom, Ireland and India. We look for your attitude as we think people can be trained on skills but not on attitude. We focus on nurturing our team and providing an environment which supports creative thinking and leadership.Microsoft team providing custom solutions using expertise and expert knowledge of Dynamics 365 to provide world class solutions.

Key words: Microsoft Dynamics 365, Business development, CRM, ERP

Department: Development
Project Location(s): Gurugram, Haryana

Essential Duties, Responsibilities, and Key Results Area

  • Interact with the support team/business users, debug and derive the technical issue to resolution.
  • Pre-sales demonstrations, presentations and proposal writing
  • Analyze issues to understand and explain business logic to support team/business users.
  • Facilitate communication between business users and IT to ensure the timely and accurate delivery of support issue resolution.
  • Provide Functional Support of Microsoft Dynamics 365 and related Applications including but not limited to,
  • Support continuous process improvement by identifying and documenting support issues and implement processes to prevent future occurrence.
  • Create and maintain issue resolution documents for Application support processes, as needed.
  • Manage special projects as needed for enhancements to or implementation of any of the supported Applications.
  • Ensure all ERP Support SLAs are meeting and consistently maintained for all of Support Incidents handled.
  • Coordinate with other IT personnel and Business customers to accomplish successful resolution of all issues reported to ERP Support Team.
  • Provide Proactive Daily Monitoring of all customer interfaces and internal system integrations for all supported ERP Applications including but not limited to:
  • Microsoft Dynamics Management Reporter.
  • Complex project team leadership and / or working as part of a team.

Qualifications:

Bachelor’s degree in a relevant field or equivalent experience (Certifications).

Functional:

  • Strong verbal and written communication.
  • Strong presentation skills.
  • Microsoft Office experience including Excel and Outlook.
  • Works effectively with people that have different views.
  • Demonstrated analytics and problem solving.
  • Ability to work independently in a fast-paced dynamic environment.
  • Can facilitate effective brainstorming.

Familiar and experienced in:

  • Core application functionality.
  • Application technology stack.
  • Implementation Methodology.

Training/Equipment:

  • In-depth knowledge of Dynamics environments.
  • In-depth knowledge of Microsoft SQL Server

Yes occasionally we have to work with Microsoft technology as well, health of course they have the biggest market share in terms of desktops and then there is DotNetNuke which we can provide and customise for our customers. DotNetNuke, as the name suggests is a Content Management System built in .NET and hence a Microsoft Server is required to host the application.

Last night when I was trying to setup one of our customer’s server to run DotNetNuke; the IIS server started giving 503 Service Unavailable Error. So I decided as the server is fresh, I will remove IIS and reinstall it. Well I removed the role Web Server from Server Manager but when I tried to install the role Web Server again, the role wouldn’t install at all. It will start the installation and go through the process but will then return with the results that the role did not install and I need to restart the server. After doing this for a couple of times, it was Google to the rescue (Google to rescue Microsoft Server??? Yeah smiley). I found this post on Microsoft Technet in which one of the recommendations is to remove the “Windows Process Activation Service” from Features list.

I removed the feature and restarted the computer and then restarted the Web Server Role installation process. When I selected Web Server and Windows Update Server Service in roles, it automatically selected the Windows Process Activation Service which was removed earlier.

The installation completed successfully this time and we now have IIS running perfectly fine.

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