Help Desk Management

Creating new customers is important for every business but it is more important to look after existing customers and providing a high level of Customer Support. A Help Desk Management or Trouble Ticket Management Customer Relationship Manager (CRM) from Target Integration can help your "Post Sale Support Team". Some of the features of a Help Desk Management Application are:

• Help Desk Automation using Trouble Tickets
• Automated Trouble Tickets creation from E-mail
• Customer Control Panel for self service
• Integration with Website
• Frequently Asked Questions FAQ/Knowledgebase Module for customers/internal staff
• Emails on ticket updates and ticket close

A Customer Support Module can be used as a repair tracking software or a customer complaint software or a cases software and can be customized as per the needs of an organisation. Contact us to know what fits your particular setup.